Privacy Policy

1. Scope and commitment

Constructology is a building and development business based in Wallington, Victoria. We respect your privacy and handle personal information in accordance with applicable Australian privacy laws, including the Privacy Act 1988 (Cth) and the Australian Privacy Principles where they apply.

2. Information we collect

Depending on how you interact with us, we may collect:

• your name, email address and phone number;
• details about your enquiry, proposed home, site, plans, specifications and project requirements;
• messages, correspondence, feedback and other information you choose to provide;
• business and billing details where required to provide our services; and
• technical website information such as your IP address, browser, device, pages viewed and referring website.

You may choose not to provide personal information, but this may limit our ability to respond to an enquiry or provide a requested service.

3. How we collect information

We collect information when you submit a website form, email or call us, meet with us, request information, engage our services or otherwise communicate with Constructology. We may also receive information from your authorised representatives, consultants, architects, contractors or service providers where relevant to your project.

4. How we use information

We may use personal information to:

• respond to enquiries and discuss whether a project may be suitable;
• plan, quote, administer and deliver building and development services;
• communicate with you and maintain project and business records;
• operate, protect and improve our website, services and customer experience;
• manage suppliers, contractors, advisers and related business activities; and
• meet legal, regulatory, insurance, safety and accounting obligations.

We will not sell your personal information. We will only use it for a related purpose, with your consent, or where permitted or required by law.

5. Disclosure and overseas services

Where reasonably necessary, we may disclose personal information to people involved in providing our services, including employees, contractors, consultants, professional advisers, insurers and technology, website, hosting, analytics or communication providers. We may also disclose information where authorised or required by law.

Some technology providers may process or store information outside Australia. The countries involved can vary according to the provider and its systems. Where applicable, we take reasonable steps to use reputable providers and protect information handled on our behalf.

6. Security and retention

We take reasonable administrative, technical and physical steps to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure. No internet transmission or storage system is completely secure. We retain information only for as long as reasonably needed for the purpose for which it was collected, our business records and applicable legal obligations, then take reasonable steps to delete or anonymise it.

7. Access and correction

You may ask to access personal information we hold about you or request a correction if you believe it is inaccurate, out of date, incomplete, irrelevant or misleading. Contact us using the details below. We may need to verify your identity and, where the law permits us to refuse a request, we will explain the reason and available complaint options.

8. Cookies and third party websites

Our website may use cookies and analytics tools to remember preferences, understand website use and improve performance. You can restrict cookies through your browser settings, although some website features may not work as intended. Links to third party websites are provided for convenience; those websites have their own privacy practices and policies.

9. Questions and complaints

For privacy questions, access or correction requests, or complaints, contact Constructology:

• Email info@constructology.com.au
• Phone 0411 502 136

Please describe your concern and provide enough information for us to investigate it. We will acknowledge and respond within a reasonable time. If you are not satisfied, you may contact the Office of the Australian Information Commissioner.

10. Changes to this policy

We may update this policy when our practices, services or legal obligations change. The current version will be published on this page with its effective date.